March 19, 2012
To the editor:
Having just made it through security at our airport, a week ago Wednesday evening, I realized I didn’t have my cell phone (yikes). I was to call my sister-in-law to pick me up the next morning in L.A. My phone was the only place I had her number, and, in this day and age, I depend on my phone for so many things.
I went back to security and asked about a phone. No phone was on the upstairs floor. He so kindly let me use his, having explained my dilemma not once but three times.
I finally got hold of my husband, who had to go home and return with phone. The Transportation Security Administration fellow told me to have him come upstairs, present it to an agent and they would screen it and get it to me.
I kept my eye on this man, and 20 or so minutes later I saw him leave his desk and someone take over. Then I realized he had gone to the front of the machines, walked my phone through himself and had it for me at his desk!
I just wanted to express a very positive experience, as they get chastised for their new machines, etc. This is what “customer service” is all about! Thanks to the TSA for making my trip a good one.