To the editor: This letter is in response to the Oct. 3 letter from Rosalie E. L’Ecuyer regarding Van Tran services.
I have used the service for two years, summer and winter — not just on good weather weekdays. Not one time has the van not arrived within two-five minutes of the estimated time for pickup.
I get called at 7 p.m. the night before giving me my pickup time and in the morning another call asking me to “please be ready” within the next 30-minute time frame. I am out my door and waiting and watching for the van from the lobby of my building. Does she wait until her estimated time to watch for the van?
In those two years I have only gotten one call saying, “We are waiting for you.”
I always have my ticket in hand and give it to the driver before I step in to the van. I’m seated and buckled in by the time he punches my ticket and checks me being buckled in correctly. Thirty seconds and we are moving again.
The office needs two-hours notice, preferably 48 hours, to schedule your ride. I tell them what time my appointment is, and I have never been late for one.
My understanding is the van service is operating on grant money. The money for new or more vans that are equipped with lifts and for drivers, fuel and maintenance must be enormous. Would we be willing to pay $5 to $10 per ride instead of $2?
For Rosalie to call for an investigation and a News-Miner reporter is a little uncalled for.
I’m very blessed by not having to use a walker or wheelchair.
I have only compliments to the borough’s offices and their drivers. They are all very courteous, pleasant, neat in appearance and alert drivers. And most have the patience of Job.
I complimented one driver who had a van full of “needy” passengers. He just smiled and said, “Ma’am, that’s part of my job and I’m glad to do it.”
Can’t beat that.